Stop Chasing Medical Records.
One platform. One team. Every record handled — so your team can focus on higher-value work.
Discover our proprietary client portal - THE ALL-IN-ONE platform for medical record retrieval.
Fast Medical Record Retrieval. Predictable Turnaround.
Turnaround time matters when choosing a medical record company. Delays slow decisions, increase costs, and disrupt workflows. You need records delivered on a timeline you can rely on.
Our medical record retrieval process delivers an average turnaround time of 15 days. Each request follows a structured workflow from intake through provider outreach, fee handling, and final delivery.
Active monitoring keeps requests moving and prevents unnecessary delays.
What this means for your team
- Faster access to medical records
- Fewer stalled requests and follow ups
- Real-time visibility into request status
- Predictable timelines for planning and decision making
Reliable medical record retrieval with a consistent 15-day average turnaround helps your organization move faster with confidence.
Our National Average Turnaround Time for Record Retrieval Is:
Do you recognize these challenges?
How we will help you
We can track down any and all record types, so you don’t have to.
How we will help you
Backed by 35 years of industry experience across our founder and leadership team, we know how and where to get the medical records you need for your cases.
How we will help you
We manage the providers, and you can monitor the status of your request at any time through our customer portal.
How we will help you
Our average turnaround is 15 days, thanks to our streamlined processes and experienced record retrieval specialists.
How we will help you
We own the entire retrieval process: If your records are incomplete, we follow up with the provider until you have what you need.
How we will help you
We can ensure all records are certified before delivery — just let us know what you need.
How we will help you
RecordSync centralizes medical record retrieval. It tracks every request, follow-up, escalation, and delivery in one secure system so your team stays focused while we handle the complexity.
How we will help you
We can track down any and all record types, so you don’t have to.
How we will help you
Backed by 35 years of industry experience across our founder and leadership team, we know how and where to get the medical records you need for your cases.
How we will help you
We manage the providers, and you can monitor the status of your request at any time through our customer portal.
How we will help you
Our average turnaround is 15 days, thanks to our streamlined processes and experienced record retrieval specialists.
How we will help you
We own the entire retrieval process: If your records are incomplete, we follow up with the provider until you have what you need.
How we will help you
We can ensure all records are certified before delivery — just let us know what you need.
How we will help you
RecordSync centralizes medical record retrieval. It tracks every request, follow-up, escalation, and delivery in one secure system so your team stays focused while we handle the complexity.
Do you recognize these challenges?
Records are a time-consuming task. We can’t always dedicate resources for it.
We don’t understand the record retrieval process or how to ensure timeliness and quality.
We need to have our records certified by the record providers.
The records we receive are sometimes disorganized and incomplete, so we waste more time with follow-ups.
We work on a contingency basis and need faster turnaround times to maintain profitability.
Our record providers are unpredictable and uncommunicative, so we have to keep following up with them.
How we will help you
Backed by 35 years of industry experience across our founder and leadership team, we know how and where to get the medical records you need for your cases.
We manage the providers, and you can monitor the status of your request at any time through our customer portal.
We can ensure all records are certified before delivery — just let us know what you need.
Our average turnaround is 15 days, thanks to our streamlined processes and experienced record retrieval specialists.
We can track down any and all record types, so you don't have to.
We can ensure all records are certified before delivery — just let us know what you need.
Who we serve
RRS partners with organizations that rely on accurate, timely medical record retrieval to move high-stakes work forward.
We support professionals across personal injury, mass torts, medical malpractice, veterans’ claims, and insurance litigation, as well as organizations beyond the legal field, including life sciences and life settlement companies, property and casualty insurance claims teams, medical research facilities, clinics, and laboratories.
Our clients range from solo professionals to enterprise organizations, including attorneys, claims managers, legal and insurance operations teams, research and clinical staff, compliance leaders, and administrative professionals.
We provide medical record retrieval services for business, legal, research, and healthcare organizations nationwide.
Note: RRS does not retrieve records on behalf of individuals for personal use.
Law firms
Busy firms work with us to get fast, easy access to complete medical records, so their staff can focus on more valuable work.
- Faster record retrieval means quicker case closings, improving productivity and profitability.
- Record retrieval costs can be passed on as case expenses rather than absorbed internally.
- Take on more cases with fewer employees, with less need to keep training staff on record retrieval.
Attorneys
Letting specialists handle your record retrieval reduces stress and saves you money.
- Spend less time retrieving records and more time on higher-value tasks.
- For attorneys without support staff, we relieve the administrative burden.
- In a highly competitive environment, faster case turnarounds give you an advantage.
Insurance Companies
RRS streamlines insurance companies' medical record retrieval process by providing fast, secure access to records needed for claims processing, underwriting, and case reviews. Our team ensures compliance, accuracy, and timely delivery to support efficient decision-making.
Life Science Companies
RRS supports life science companies by retrieving medical records for research, clinical trials, regulatory submissions, payment reimbursements, and post-market surveillance. Our HIPAA-compliant processes and dedicated team help ensure the timely and accurate collection of records critical to advancing healthcare innovations.
Medical Research Facilities (Large Clinics & Laboratories)
RRS supports extensive medical research facilities, enterprise clinics, and laboratory networks by delivering fast, scalable medical record retrieval for clinical research, outcomes analysis, regulatory reviews, and multi-site studies. We manage high-volume, complex record requests so your teams stay focused on research and operations, not retrieval logistics.
- Handle high-volume medical record retrieval across multiple locations and provider networks.
- Support complex research and validation workflows with complete, well-organized, and audit-ready records.
- Reduce operational strain by outsourcing provider coordination, follow-ups, and escalations at scale.
- Maintain HIPAA-compliant, enterprise-grade processes across clinics, labs, and research environments.
Legal support professionals
We’re not here to replace you, we are your external partner.
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Rely on experts who understand the medical record retrieval process and deliver speed and quality.
- Our platform integrates with case management systems, making the retrieval process easier for you.
- Our notification and monitoring system allows you to update the status of your request in real time, anytime.
Ready to Simplify Medical Record Retrieval?
From high-volume claims and litigation to life sciences, settlements, clinics, and laboratories, RRS delivers fast, compliant medical record retrieval without the follow-ups, delays, or operational chaos.
Why choose RRS as your medical record retrieval partner?
Experience
Founded in 2014, backed by over 35 years of leadership experience in medical record retrieval
Convenience
100% online ordering, retrieval, billing, and payment processes
Reliability
Once a request is made, the entire process is handled by the RRS team
Speed
Quick record delivery (average of 15 days)
Security
Records delivered through RRS's HIPAA-compliant online portal
Transparency
Log in at any time to check the status of your request
What you can expect when working with RRS
A fully transparent end-to-end solution: We’ll follow up fully on every request and keep you informed every step of the way.
You’ll waste less time on tedious, time-consuming, non-billable tasks.
You will have more time to concentrate on taking care of your clients and growing your practice.
There are no hidden costs, just a fixed flat fee for each request that you can recoup as a case expense.
Real-time visibility with RecordSync. Track medical record requests, follow-ups, escalations, and deliveries in one secure portal. There are no spreadsheets, inbox chasing, or status guessing.
RRS saves us from having to hire staff to order and track records and bills from healthcare providers, which previously had been very costly for our firm.
Michael Vendrell
Lead Paralegal, Scranton Law Firm
Simple medical record retrieval with RRS
Our process is as easy as 1-2 !
- Average delivery time is 15 days.
- If allowed, our licensed agents will pick up, copy, and digitize paper records (California only).
- “No Records Found” certificates are issued automatically.
Submit your medical record request through our online portal, then go on to more important work.
Your records will be available for download through our secure, encrypted online portal.
- Average delivery time is 15 days.
- If allowed, our licensed agents will pick up, copy, and digitize paper records (California only).
- “No Records Found” certificates are issued automatically.
Certifications and Integrations
Frequently asked questions
Our Fair Pricing model presents a $45 fixed flat fee for handling all aspects of a typical record request. We also offer a wide range of time- and cost-saving document management services. You can see the full details on our pricing page.
We understand most medical record retrieval providers automatically charge you twice for medical and billing records. At RRS, we believe in fair pricing. If we can request the needed record types together, you will pay only our flat fee of $45 per request. If the provider makes us send 2 requests to get the records, maybe because they have 2 different departments or they have their billing with an outside vendor, then you will have to pay two requests at $45 each. Whenever we can save money, we pass on the savings to you too…
Yes, we will work the case until you get what you need. We do a quality check to make sure the records are for the correct person, legible, within the correct time frame, and the type of records requested. Sometimes providers or copy services send incomplete records, and it’s impossible for us to identify if they left something out. In this situation, once you inform us, we go back to the provider to get what’s missing — at no additional fee to you.
If a record is unavailable, a “No Records Found” certificate will be issued automatically.
Our statistical average turnaround time is 15 days.
Our system is incredibly easy to use: Simply submit your medical record request through our secure, encrypted, HIPAA-compliant online portal. You can log in at any time to check the status of your documents and when they are ready, you can download them.
We are also well known for our hands-on service, so if we encounter any issues with your request, we will reach out to you immediately. And if you ever have any questions or concerns, you can contact us directly for immediate help.
Yes, with Neos, Needles, TrialWorks & FileVine.
We bill you the same day we complete your order. We email you the invoice, and you also can review it in your user account by logging in to the portal.
Yes, we can.
Yes, we can get records from any medical provider in Canada, Mexico, or Puerto Rico.
We handle standard medical records, radiology imaging records, prescription records, electronic medical records, medical billing records, personnel & payroll records, and police reports.
Yes, we work with Datavant, MRO, ChartSwap, and ScanSTAT.
RecordSync is RRS’s proprietary client portal that centralizes medical record retrieval, allowing you to submit requests, track progress, manage follow-ups, and securely access completed records in one place.
RecordSync provides real-time visibility into every
request, including follow-ups, escalations, and
delivery status.
Yes. RecordSync is included with RRS services at no
additional cost, giving all clients access to centralized
tracking and secure delivery.
Yes. RecordSync uses secure, encrypted access and
follows HIPAA-compliant processes to protect
sensitive medical information throughout the retrieval
lifecycle.
Yes. RecordSync integrates with Filevine, with
additional integrations planned to support broader
workflows.
Stop chasing medical records.
Finding the provider. Another portal, another ROI vendor. On hold for a status nobody has. Pages arriving by fax, mail, and email — half of them incomplete. RRS takes the entire job, from the first request to a complete, organized file, and you watch every step in real time.
of industry experience
plus Canada, Mexico & Puerto Rico
average turnaround
of records, not just charts
Big decisions ride on records you don't fully have.
Whether you’re building a case, evaluating a claim, or screening for a study, the same problem gets in the way: you don’t know the person’s full medical history, you don’t know everywhere they were treated, and the records trickle back late, incomplete, and scattered. Every gap is a risk — a missed provider, a wasted fee, a decision made on half the picture.
Record Retrieval Solutions is a nationwide medical record retrieval service, built on 37 years of industry experience, serving law firms, insurers, life sciences, and research teams across all 50 states.
Send the request once.
We handle the rest.
Every request is routed to the right source, worked until the provider produces, checked against what you asked for, and delivered where you want it — with status you can see the whole way through.
One request. 18+ record types. Nothing left for you to chase.
You shouldn’t have to know that the medical records sit in one department, the billing in another, and the ER physician’s bills in a portal somewhere else. Send the request once — we handle everything from there.
Routed correctly
We verify the facility, department, copy service, or billing entity before anything is sent.
Worked until produced
Specialists confirm the authorization and stay on the provider — no request goes quiet.
Checked for completeness
Every batch is reviewed against what was requested before it reaches you.
Delivered your way
Into RecordSync or your case system, certified on request.
Nothing is left to age out. Requests that stall are handled by a US-based specialist who works them until they are solved — and you see that status the whole time.
- Personal injury, mass tort & med mal
- P&C & liability claims
- Life & disability underwriting
- VA claims
- Life sciences & research
- Surrogacy agencies
- Clinics & labs
- DME suppliers
- Medical records
- Billing records
- Radiology imaging
- Prescription records
- ER physician billing
- Radiology physician billing
- Pathology
- Ambulance
- Police reports
- Employment & school
- 18+ types in all
One vendor, one login, every request tracked in real time.
Fast medical record retrieval. Predictable turnaround.
Turnaround time matters when choosing a medical record company. Delays slow decisions, increase costs, and disrupt workflows. You need records delivered on a timeline you can rely on.
Our medical record retrieval process delivers an average turnaround time of 15 business days. Each request follows a structured workflow from intake through provider outreach, fee handling, and final delivery. Active monitoring keeps requests moving and prevents unnecessary delays.
What this means for your team
- Faster access to medical records
- Fewer stalled requests and follow ups
- Real-time visibility into request status
- Predictable timelines for planning and decision making
People on the hard calls, technology behind them.
Your request moves through specialized teams — intake and verification, provider outreach, and a US-based escalation desk — supported by tools built to keep requests moving. When a provider stonewalls, an escalation specialist takes it on and works it until it’s solved.
All of that work stays visible to you. Every client gets access to RecordSync, the platform our own specialists work in — so you see exactly what we see.
Specialized teams
Verification, outreach, and escalation each handled by the team built for it.
Escalation, on a clock
Aging requests escalate automatically, then a specialist works them.
Authorizations verified
HIPAA authorizations checked against each provider’s rules before the request goes out.
Certified records on request
Any set of records can be delivered with the provider’s certification — just tell us.
Every record request, in one place.
RecordSync is where your medical and billing record requests live. Order from it, watch status change as providers respond, read the notes our specialists leave, download finished records, and pull invoices — instead of tracking all of it across spreadsheets, inboxes, and provider portals.
It comes with the service at no extra cost, and it integrates with Filevine so records land next to the rest of your file.
- Ordering
- Specialist notes
- Real-time status
- Invoices
- Records & reports
- Filevine
- HIPAA-secure
Transparent pricing. No surprises.
Record retrieval is one flat fee per request, with provider fees passed through at true cost — never marked up. No subscriptions, no minimums, no hidden fees.
per record request, flat
Provider fees at true cost
Passed through exactly as invoiced. Never marked up.
Volume & autopay discounts
Send steady volume or enroll in autopay and your per-request rate drops.
No subscriptions or minimums
RecordSync client portal included at no extra cost.
Trusted wherever decisions depend on medical records.
Complete, certified records for every case file — without pulling staff off billable work.
High-volume, fully documented retrieval for studies, submissions, and surveillance.
APS retrieval for underwriting and claims — ordered, tracked, and returned complete.
Chart notes and orders that document medical necessity, retrieved for billing and audits.
Why choose RRS as your medical record retrieval partner?
Experience
37 years in the medical records retrieval business.
Convenience
100% online ordering, retrieval, billing, and payment processes.
Reliability
Once a request is made, the entire process is handled by the RRS team.
Speed
Quick record delivery, with a statistical average of 15 business days.
Security
Records delivered through RRS’s HIPAA-compliant online portal.
Transparency
Log in at any time to check the status of your request.
What you can expect when working with RRS
- A fully transparent end-to-end solution. We follow up fully on every request and keep you informed every step of the way.
- You’ll waste less time on tedious, time-consuming, non-billable tasks.
- You will have more time to concentrate on taking care of your clients and growing your practice.
- There are no hidden costs, just a fixed flat fee for each request that you can recoup as a case expense.
- Real-time visibility with RecordSync. Track medical record requests, follow-ups, escalations, and deliveries in one secure portal — no spreadsheets, inbox chasing, or status guessing.
Clients who stopped chasing records.
Coverage from coast to coast.
One vendor for the whole map. We retrieve from providers in every state — hospitals, clinics, specialists, imaging centers, and labs — with no regional gaps to fill and no second vendor to manage.
Plus Canada, Mexico, and Puerto Rico.
Hospital systems down to solo practices.
Built to protect sensitive records.
HIPAA Secure Now! certified. Encrypted in transit and at rest, delivered through a secure portal with full audit trails.
Independently verified compliance program.
Questions we hear most.
How much does a record request cost?
Record retrieval is a flat $45 per request, with discounts available for volume and for enrolling in autopay. Provider fees are passed through at true cost, never marked up. If medical and billing records can be requested together, you pay one $45 fee. Full details on the pricing page.
How fast can you deliver?
Our statistical average turnaround time is 15 business days. Active monitoring keeps requests moving, and stalled providers are escalated rather than left waiting.
What types of records do you retrieve?
Medical records, medical billing records, ER and radiology physician billing, radiology imaging, prescription records, pathology, ambulance records, personnel and payroll records, school records, and police reports — 18+ record types in all.
Do you cover my state or city?
Yes — all 50 states and most major U.S. cities, plus providers in Canada, Mexico, and Puerto Rico. Find your state.
Who does the work?
Specialized RRS teams handle every request — verifying authorizations, confirming where each request has to go, splitting requests across departments, and escalating providers that stall. They’re supported by tools that keep requests moving and status current.
What is RecordSync, and is it included?
RecordSync is the RRS platform for ordering, live status, invoices, and secure record delivery. It is included at no additional cost and integrates with Filevine.
Is RRS HIPAA-compliant?
RRS is HIPAA Secure Now! certified. Records are encrypted in transit and at rest and delivered through a secure, access-controlled portal with full audit trails.
Ready to stop chasing records?
See how RRS handles the whole journey in one 15-minute walkthrough.
Or call 866-401-7560 — a real person answers.
